Review our terms of service, privacy policy, and refund policy to learn more about our services.
Last Updated: 01/15/25
By accessing, browsing, or using the AI Sales Agent Pro service ("Service") offered by EBUSINESS AG ("Company," "we," "us," or "our"), you ("Client") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.
2.1. AI Sales Agent Pro is an advanced artificial intelligence system that employs proprietary neuroscientific algorithms and decision-science models to optimize e-commerce conversion rates.
2.2. The Service includes real-time analysis of visitor behavior, dynamic intervention strategies, and continuous optimization based on performance data.
2.3. Our technology processes data exclusively during active user sessions and does not retain personal behavioral data beyond the current browsing session.
3.1. Account Information: Client must provide accurate, current, and complete information during the registration process and maintain the accuracy of such information.
3.2. Access Credentials: Client is responsible for maintaining the confidentiality of login credentials and for all activities that occur under their account.
3.3. Content Licensing: Client grants EBUSINESS AG a limited license to use provided product data, images, descriptions, and business information solely for the purpose of configuring and operating the AI Sales Agent Pro service.
3.4. Platform Maintenance: Client is responsible for maintaining their e-commerce platform in good working order and ensuring compatibility with our Service.
4.1. Setup Fee: A one-time setup fee of $5,000 is required before commencement of service configuration. This fee covers custom AI training, system integration, and initial deployment.
4.2. Monthly Subscription: A recurring monthly fee of $500 is required for ongoing service access, covering API costs, hosting, maintenance, and continuous optimization.
4.3. Payment Authorization: By providing payment information, Client authorizes EBUSINESS AG to charge all applicable fees to the designated payment method.
4.4. Tax Responsibility: Client is responsible for all applicable taxes, duties, or similar governmental assessments related to the Service.
5.1. Company IP: EBUSINESS AG retains all right, title, and interest in and to the Service, including all software, algorithms, neural networks, methodologies, and related documentation.
5.2. Client Data: Client retains all rights to their business data, product information, and customer data. Client grants EBUSINESS AG a limited license to use this data solely for Service provision.
5.3. Restrictions: Client may not: (i) modify, reverse engineer, or create derivative works of the Service; (ii) remove any proprietary notices; (iii) transfer, sublicense, or distribute the Service to third parties.
6.1. Session-Only Processing: Our Service processes user behavioral data exclusively during active browsing sessions. All session data is automatically purged upon user disconnection.
6.2. Data Security: We implement industry-standard security measures to protect data during transmission and processing.
6.3. Compliance: Both parties agree to comply with applicable data protection laws and regulations.
7.1. Implementation Timeline: Standard deployment occurs within 2-5 business days. Complex implementations involving extensive product catalogs may require additional time.
7.2. Continuous Optimization: We commit to ongoing AI model optimization to maintain and improve performance metrics.
7.3. Technical Support: Support is available via email at team@ebusinessag.com with a target response time of 24 hours for critical issues.
8.1. No Consequential Damages: In no event shall EBUSINESS AG be liable for any indirect, incidental, special, consequential, or punitive damages.
8.2. Liability Caps: Our total liability for any claim arising under these Terms shall not exceed the total fees paid by Client in the six months preceding the claim.
8.3. Performance Disclaimer: While we strive for optimal performance, we do not guarantee specific conversion rates or revenue increases.
9.1. Term: These Terms remain in effect until terminated by either party.
9.2. Termination for Cause: Either party may terminate for material breach if not cured within 30 days of written notice.
9.3. Effect of Termination: Upon termination, Client's access to the Service will cease, and all fees become immediately due and payable.
10.1. Governing Law: These Terms shall be governed by the laws of Delaware, without regard to its conflict of law principles.
10.2. Dispute Resolution: Any disputes shall be resolved through binding arbitration in Delaware.
11.1. Entire Agreement: These Terms constitute the entire agreement between the parties.
11.2. Modification: We reserve the right to modify these Terms at any time. Continued use of the Service constitutes acceptance of modified Terms.
11.3. Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
Last Updated: 01/15/25
EBUSINESS AG ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Sales Agent Pro service.
3.1. Service Provision: To configure, operate, and optimize the AI Sales Agent Pro service for your e-commerce platform.
3.2. AI Training: To train our proprietary algorithms to understand your products and business context.
3.3. Performance Analytics: To generate reports and insights about service effectiveness.
3.4. Communication: To send service-related announcements and updates.
4.1. Session-Only Processing: We process behavioral data exclusively during active user sessions. No personal browsing data is retained after session completion.
4.2. Real-time Analysis: Our AI analyzes behavior as it happens and intervenes dynamically without storing individual session data.
4.3. Automatic Data Purge: All behavioral data is automatically deleted when users leave your website.
5.1. Service Providers: We may share data with trusted third-party providers who assist in service delivery (hosting, payment processing, etc.).
5.2. Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
5.3. Business Transfers: In the event of merger or acquisition, client data may be transferred to the successor entity.
6.1. We implement appropriate technical and organizational security measures to protect data.
6.2. All data transmissions are encrypted using SSL/TLS protocols.
6.3. Regular security assessments and monitoring are conducted to maintain system integrity.
7.1. Business Data: Client business information is retained for the duration of the service agreement and for 36 months thereafter for legal compliance.
7.2. Session Data: Behavioral session data is retained only for the duration of the active browsing session.
7.3. Analytics Data: Aggregated, anonymized performance data may be retained indefinitely for research and development.
8.1. Access and Correction: You may access and update your business information through your account settings.
8.2. Data Portability: You may request export of your business data in a machine-readable format.
8.3. Deletion: You may request deletion of your account and associated data, subject to legal retention requirements.
8.4. Opt-out: You may opt-out of marketing communications while maintaining essential service communications.
9.1. Data may be processed in various locations worldwide, always with appropriate safeguards in place.
9.2. We comply with international data transfer regulations including GDPR and CCPA requirements.
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect information from children.
We may update this Privacy Policy periodically. The updated version will be indicated by the "Last Updated" 01/15/25.
Last Updated: 01/15/25
EBUSINESS AG maintains a strict no-refund policy for all fees and payments related to the AI Sales Agent Pro service. This policy is based on the nature of our services, which involve immediate allocation of technical resources, custom configuration work, and proprietary AI training that cannot be reversed or resold.
2.1. Immediate Resource Allocation: Upon payment, we immediately allocate computational resources, AI training capacity, and technical personnel to your project.
2.2. Custom Configuration: Each AI Sales Agent Pro implementation is uniquely tailored to your specific business, products, and requirements.
2.3. Proprietary Technology Usage: Our service utilizes proprietary algorithms and neural networks that undergo custom training for each client.
2.4. Non-Transferable Service: The configured AI system cannot be transferred to another client, making refunds economically unfeasible.
Instead of monetary refunds, we provide a comprehensive performance assurance commitment:
4.1. Unlimited Optimization Cycles: We commit to continuous optimization until the AI performs to mutually agreed specifications.
4.2. Technical Support Escalation: Direct access to senior technical staff for performance issues.
4.3. Service Credit Program: For verified service interruptions exceeding 48 hours, clients receive service credits toward future billing cycles.
4.4. Satisfaction Commitment: We work diligently to address any performance concerns through technical solutions rather than financial reimbursement.
By purchasing our service, you acknowledge and agree that:
5.1. You have read and understood this no-refund policy
5.2. All payments are final and non-refundable
5.3. You accept our performance assurance framework as an alternative to monetary refunds
5.4. You understand the custom nature of our services and the immediate resource allocation involved
6.1. Service Non-Delivery: If we fail to deliver any core service component within 30 days of payment, clients may request account credit or service extension.
6.2. Billing Errors: In cases of demonstrable billing errors, we will promptly correct the error and issue appropriate adjustments.
7.1. Informal Resolution: We encourage clients to contact us first at team@ebusinessag.com to resolve any concerns.
7.2. Formal Process: Any formal disputes regarding this policy shall be resolved through binding arbitration in accordance with our Terms of Service.
We reserve the right to modify this policy at any time. Changes become effective upon posting to our website.
